Success Stories

mechel

IT SERVICE MANAGEMENT PROCESS AUTOMATION SYSTEM at Mechel Group enterprises

Project implementation timeline: October 2014 — October 2015
Scope of the project: 1200 man-hours
750 users
Press articles:
IT Service Management: Flexibility Does Matter
«Vestnik Zifrovoy Transformatsii» («Digital Transformation Herald») CIO.RU, 22.04.2016
Cost-efficient Migration
«Otkrytye Sistemy» («Open Systems»), iss. 02, 2016
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 Банк «ОТКРЫТИЕ» (LANDESK Management Suite).

Construction of the computer stock management system (LDMS) of OJSC Bank OTKRITIE

Project implementation timeline: January 2014 — April 2014
Scope of the project: 150 man-hours, 2500 users
As a result of implementation of the project, the Customer has received for industrial operation a complex end-point system management solution, allowing to automatize work of system administrators, licensing specialists and IT security specialists.
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 ОАО «АК «Транснефтепродукт» (LANDESK Service Dsk)

Implementation of the control/fault management system at OJSC AK Transnefteprodukt petroleum pipeline objects based on LANDESK Service Desk

Project implementation timeline: March 2013 — October 2013
Scope of the project: 960 man-hours and 1000 users
AUTOMATED CONTROL/FAULT MANAGEMENT SYSTEM AT OJSC AK Transnefteprodukt PETROLEUM PIPELINE OBJECTS automatizes fault management registration and control processes at petroleum pipeline objects.
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АО «Kaspi Bank» (LANDESK Service Desk)

Implementation of the ITSM process automation system for JSC Kaspi Bank based on LANDESK Service Desk

Project duration: February 2013 — July 2013
Scope of the project: 752 man-hours and 7900 users
JSC Kaspi Bank is one of the largest and most technically advanced banks in Kazakhstan.
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 ОАО АНК «БАШНЕФТЬ» (LANDESK ALM)

Implementation of the IT asset management system in OJSC ANK BASHNEFT (LANDESK ALM)

Project implementation timeline: 03.2012 – 10.2012
Scope of the project: 3000 man-hours
Implementation of management processes of software as an asset, control of software compliance with licenses, record-keeping and inventory auditing of IT assets, record-keeping of IT asset migration in country-wide distributed IT environment with 15K+ users.
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ООО Восточная техника

Implementation of the ITSM process automation system based on integration of LANDESK Service Desk and LANDESK Management Suite in LLC Vostochnaya Technica

Project duration: January 2011 — March 2011
Scope of the project: 200 man-hours and over 350 users, located at over 25 geographically distributed facilities
Vostochnaya Technica is the authorized dealer of Caterpillar, Sullair and Metso Minerals in Western and Eastern Siberia, Yakutia and northern Far East. In the context of the implemented project of the LANDESK Service Desk system and its integration with the LANDESK Management Suite system has been performed at the head office of the company (Novosibirsk).
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Specialists of the SmartServiceDesk have successfully implemented more than 40 projects.
Please find more about our Success Stories on http://smartservicedesk.ru/successstories/ or ask us via info@smartservicedesk.sg.